Frequently asked questions
Products
Does a wake-up light really help you wake up better?
Yes, it does.
A wake-up light simulates a natural sunrise, gradually increasing in brightness to gently wake you up. This process helps your body reduce melatonin (the sleep hormone) and increase cortisol (the energy hormone), making you feel more alert, refreshed, and in a better mood — especially during dark winter mornings.
Does a wake-up light also help me fall asleep?
Yes, many models include a sunset function.
This feature gradually dims the light, mimicking a natural sunset to signal to your brain that it’s time to sleep. Combined with calming sounds or guided breathing, it helps you relax and fall asleep more easily.
Is a wake-up light suitable for heavy sleepers?
Absolutely.
Wake-up lights are designed to work with your natural sleep cycle. For deep sleepers, most models also include a gentle sound alarm to accompany the light, ensuring you don’t oversleep. The gradual light still helps your body transition out of deep sleep more smoothly.
How does a wake-up light work?
A wake-up light gradually increases in brightness, mimicking a natural sunrise. This helps your body wake up gently — no more jarring alarm sounds. You’ll start your day feeling more refreshed and alert.
Shipping and Delivery
When will my order be delivered?
We aim to ship your order within 1 business day.
Delivery typically takes 6–12 working days depending on your location. You’ll receive a tracking link as soon as your order is dispatched.
Can I return or exchange my product?
Yes, you can.
You have 30 days to return or exchange your product, no questions asked — as long as it’s in its original condition. Just contact our support team, and we’ll help you with the return process.
When does my order apply for free shipping?
Always!
Every order ships for free, no matter where you live or how much you spend.
At Lumosun, we believe in keeping things simple and stress-free. That’s why we’ve removed all shipping fees, so you can focus on what really matters: waking up refreshed
Where do we ship?
We proudly ship worldwide
No matter where you are, Lumosun is coming your way. 🌍
Whether you’re waking up by the sea or in the city, we’ll deliver straight to your door.
Still unsure? Feel free to reach out anytime at service@lumosun.com — we’re happy to help!
Will I have to pay import duties?
If you're ordering from outside the EU, please note that Lumosun B.V. does not collect VAT, GST, duties, or local taxes at checkout.
If your order exceeds your country’s tax-free threshold, you may be responsible for paying import fees upon delivery.
💡 Tip: Check your local customs guidelines for the most accurate info.
If you choose to refuse the customs fee and the package is returned to us, we’ll deduct a shipping & handling fee from your refund.
Still have questions? Our support team is always here to help at service@lumosun.com.
What happens if my product gets lost?
No worries — we’ve got you covered. 💛
If your package gets lost in transit or doesn’t arrive within the expected delivery window, you can file a claim with us up to 30 days after your order date.
Once confirmed, you’ll receive a 100% refund or a free replacement — whichever you prefer.
Because your peace of mind matters as much as a gentle sunrise. 🌅
Need help? Reach out anytime at service@lumosun.com.
Warranties
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What if I want to return my order?
We offer a 30 day return policy, if you're within that time frame please reach out to customer care to initiate a return via service@lumosun.com
What kind of warrany does Lumosun offer?
You have the right to return any product purchased from Hears within 30 days of the delivery date. Even if you have used them! The product does need to be in its original packaging, and in the same condition as when you received it.